Didn't find your answer? Send us an email at info@sanctuaryyyc.com or fill out the contact form on our Contact page!
Have a question?
Once your order has been processed, you will receive a “Ready for Pick Up” email with instructions on how to schedule a time to pick up your order. Pick up is in Kings Heights, Airdrie.
*There is no in-store shopping*
We offer flat rate shipping within Canada for all orders under $100.
Alberta: $10 Flat Rate
Canada Wide (except Alberta): $15 Flat Rate
Free Shipping (Canada Wide)
We offer free Canada wide shipping on all orders $100 and up.
International Shipping
Shipping options and charges will auto populate at checkout based on carrier and your preferred shipping method.
Coconut soy wax is extremely sensitive to temperature change whether that’s hot or cold. If your candle is exposed to very warm temperatures it can begin to "sweat" leaving a wet oily residue on top. This will not effect the quality of your candle, but please try to keep your candle at room temperature and out of direct sunlight.
Yes, you can fix this! If this has ever happened to you, you are likely not trimming your wick before each burn.
Trim your wooden wick before each time you light your candle, breaking off the charred piece on top will allow your flame to breathe. You can trim your wick with our wick trimmer found in our accessory kit, or even break it off with your fingers!
Yes! We can work with you directly to create your own custom scent and label design. Please email info@sanctuaryyyc.com for information on pricing and minimum order requirements.
Yes! If you're interested in carrying our products at your store please send an email to info@sanctuaryyyc.com to discuss details!
We do not accept returns at this time due to the nature of our products, all purchases are FINAL SALE.
We are so glad you're interested in joining our team! Fill out our ambassador application HERE and you'll hear back from us soon!
